Author: CX Guide SZ @ AIAgentW
Need to see password before saving it
As a user creating a new account on n8n (AI automation tool), I need to…
Can’t beat the CX for returns at Old Navy
Now that Christmas 2025 just happened, the season for returns and exchanges is upon us….
Don’t cancel order just because customer used a different email to place order
Background As a customer at Sierra Trading Post online, after spending 2 hours (lapsed time)…
Customers avoid looking at ugly buttons
As a customer who is a human being, I don’t want to have to look…
No extra unnecessary clicks for uploading an image
Back in the 1850’s, if you wanted to upload an image from your computer to…
See customer’s email history
As a Customer Service Rep at State Line Tack online (uses Shopify), I should be…
Return item without having to make a phone call to Cust Service
As a customer of State Line Tack online (uses Shopify), I do not want to…