Author: CX Guide SZ @ AIAgentW

Google Maps user doesn’t want to have to keep tapping to stay on current route

As a user of the Google Maps app navigation (especially when I am driving), I…

As a TikTok creator, want to see engagement rate

As a Tiktok creator (personal account), I would like to see the engagement rate for…

Why hire me for Social Media Content Marketing Analyst

Exciting news … after years as a Software Business Analyst for UX and Agile software…

Need tiny tiny fingers to use ChatGPT app

Problem: many false “dislikes” because people with normal-sized fingers or who are trying to operate…

Country should default to US for users located in the US

Story: As a user located in the US, if asked to select my country from…

Need to see password before saving it

As a user creating a new account on n8n (AI automation tool), I need to…

links to article with UX flow for how to return item to Old Navy

Can’t beat the CX for returns at Old Navy

Now that Christmas 2025 just happened, the season for returns and exchanges is upon us….

Don’t cancel order just because customer used a different email to place order

Background As a customer at Sierra Trading Post online, after spending 2 hours (lapsed time)…

Customers avoid looking at ugly buttons

As a customer who is a human being, I don’t want to have to look…

No extra unnecessary clicks for uploading an image

Back in the 1850’s, if you wanted to upload an image from your computer to…