Category: Ecommerce
Can’t beat the CX for returns at Old Navy
Now that Christmas 2025 just happened, the season for returns and exchanges is upon us….
Don’t cancel order just because customer used a different email to place order
Background As a customer at Sierra Trading Post online, after spending 2 hours (lapsed time)…
See customer’s email history
As a Customer Service Rep at State Line Tack online (uses Shopify), I should be…
Return item without having to make a phone call to Cust Service
As a customer of State Line Tack online (uses Shopify), I do not want to…